Terms And Conditions

Gardeners Gallows Corner Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Gallows Corner provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company, or organisation that requests or accepts the provision of services from Gardeners Gallows Corner.

Company means Gardeners Gallows Corner.

Services means any gardening, garden maintenance, soft landscaping, lawn care, hedge cutting, planting, clearance or related work provided by the Company.

Site means the garden, land, or premises at which the Services are to be carried out.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or schedule.

2. Scope of Services

The Company provides gardening and garden maintenance services within its service area, which may vary from time to time. Services may include, but are not limited to, lawn mowing, hedge cutting, pruning, planting, bed preparation, garden tidying, weed control, clearance of green waste, and general upkeep of outdoor spaces.

The exact scope of work will be described in the quotation, booking confirmation, schedule, or agreed work list. Any additional tasks not expressly included may be treated as extra services and charged separately.

3. Booking Process

3.1 Initial enquiry

The Client may request Services by contacting the Company and providing details of the Site, required work, and preferred dates. The Company may request photographs or arrange a Site visit to assess the work.

3.2 Quotations

Following an enquiry or Site assessment, the Company may issue a quotation describing the proposed Services, estimated time, and charges. Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to inspection of the Site and confirmation of access and conditions.

3.3 Acceptance and confirmation

A Contract is formed when the Client explicitly accepts the quotation, confirms a booking offered by the Company, or allows the Company to commence work on the agreed date. The Company will confirm the booking details, including the date, time window, and scope of work, using the contact information provided by the Client.

3.4 Recurring services

Where Services are arranged on a recurring basis, such as weekly, fortnightly, or monthly visits, the agreed schedule will continue until cancelled in accordance with these Terms and Conditions. The Company may adjust visit dates to account for weather, public holidays, staff availability, or seasonal requirements, and will give reasonable notice of any significant changes.

4. Client Responsibilities and Access

The Client must ensure that the Company and its staff have safe and reasonable access to the Site at the agreed times, including access through gates, side passages, communal areas, or parking spaces necessary for vehicles and equipment.

The Client must notify the Company in advance of any hazards, restrictions, or special conditions at the Site, including loose or uneven surfaces, pets, ponds, cables, weak structures, or any other risks relevant to health and safety.

The Client is responsible for ensuring that all necessary permissions, consents, or approvals for the Services are obtained, including where relevant from landlords, neighbours, local authorities, or management companies. The Company is not responsible for any breach arising from the Client’s failure to obtain such permissions.

5. Pricing and Payment Terms

5.1 Charges

Charges may be based on a fixed price quotation, an hourly rate, or a combination of both, as stated in the booking confirmation or quotation. Minimum call-out charges may apply. All prices are quoted in pounds sterling and include any applicable taxes unless stated otherwise.

5.2 Payment methods and timing

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the visit. For larger projects or ongoing contracts, the Company may require a deposit, interim payments, or payment on invoice within a specified period. The payment terms will be set out in the quotation or invoice.

5.3 Late payment

If the Client fails to pay any sum due on time, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of collection. The Company may suspend further Services until all outstanding amounts have been paid in full.

5.4 Price adjustments

The Company may review and adjust its prices from time to time, particularly for recurring services or where the scope of work has changed. Any change in price will be communicated to the Client in advance and will not apply to work already completed or to fixed-price quotations that are still within their validity period, unless the underlying assumptions of the quotation have changed materially.

6. Cancellations, Rescheduling and Missed Visits

6.1 Client cancellations

The Client may cancel or reschedule a visit by giving reasonable notice to the Company. The required notice period will be stated in the booking confirmation or quotation. Where the Client cancels a scheduled visit without the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled visit.

6.2 Company cancellations

The Company may cancel or reschedule a visit due to adverse weather, staff illness, vehicle breakdown, safety concerns, or other circumstances beyond its reasonable control. The Company will endeavour to give as much notice as possible and will offer an alternative date. The Company will not be liable for any loss arising from such cancellation or rescheduling.

6.3 No access

If the Company attends the Site at the agreed time and is unable to gain access or commence work for reasons within the Client’s control, the visit may be treated as a late cancellation and charged in full or in part, at the Company’s discretion.

7. Standards of Work and Materials

The Company will carry out the Services with reasonable care and skill, using appropriate tools, equipment, and techniques suitable for general gardening work. Work will be performed in line with good horticultural practice for the prevailing conditions and season.

Where the Company supplies plants, turf, or other living materials, these will be of acceptable quality at the time of installation. However, the subsequent health and longevity of living materials will depend on factors outside the Company’s control, including weather, soil conditions, pests, diseases, and the level of aftercare provided by the Client. Accordingly, the Company does not guarantee the long-term survival of plants or lawns unless expressly agreed in writing.

8. Client Property and Site Conditions

The Client must ensure that the Site is reasonably clear of obstacles and that any valuable, delicate, or easily damaged items are removed or protected before work commences. The Company is not responsible for damage to items that were not reasonably visible or that could not have been anticipated given the nature of the work.

The Company may decline to carry out or continue work if Site conditions are unsafe, excessively overgrown beyond the agreed scope, or materially different from those described at the time of quotation. In such cases, the Company may propose a revised quotation or charge for the time already spent on Site.

9. Waste Handling and Environmental Regulations

9.1 Green waste

The handling of garden waste will be specified in the quotation or booking confirmation. Options may include leaving green waste on Site in an agreed location, placing it in the Client’s own bins, or removing it from the Site for disposal. Where removal is requested or required, an additional charge may apply to cover transport, labour, and disposal costs.

9.2 Legal compliance

The Company will handle and dispose of waste in accordance with applicable environmental and waste management regulations in the UK, including any licensing requirements for carrying waste. The Company will not transport or dispose of hazardous or controlled waste unless expressly agreed and legally permitted.

9.3 Client responsibilities

The Client is responsible for informing the Company if any waste on Site may contain hazardous materials, contaminants, or sharps. The Company reserves the right to refuse to handle such waste. Where waste is left on Site at the Client’s request, the Client is responsible for its subsequent lawful disposal.

10. Liability and Insurance

10.1 Limitation of liability

The Company will not be liable for any indirect or consequential loss, loss of profit, or loss of enjoyment arising from the provision or non-provision of the Services. The Company’s total liability to the Client in respect of any claim arising out of the Contract, whether in contract, tort, or otherwise, will not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

10.2 Exclusions

The Company is not liable for damage or loss resulting from pre-existing defects in the Site, structures, plants, trees, or surfaces, nor for damage caused by pests, diseases, adverse weather, or other natural events beyond the Company’s control. The Company is not responsible for any issues arising from the Client’s failure to follow aftercare advice or maintenance recommendations.

10.3 Personal belongings

The Company accepts no responsibility for loss of or damage to personal items left in the garden or on the Site. Clients are advised to secure valuables and remove items that may be susceptible to damage during gardening work.

10.4 Insurance

The Company will maintain appropriate public liability insurance for its gardening activities. Evidence of insurance can be provided upon reasonable request.

11. Health and Safety

The Company will take reasonable steps to carry out the Services safely and in line with applicable health and safety legislation. The Client must ensure that the Site is in a safe condition for work and must not interfere with the Company’s equipment or working methods.

Children, pets, and other occupants should be kept away from the areas where work is being undertaken and from any tools, machinery, or chemicals used by the Company. The Company may pause work if it considers that health or safety is at risk.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, providing details of the concern and, where relevant, supporting information. The Company will investigate the matter and seek to resolve it fairly, which may include rectifying work where reasonable and practicable.

Complaints should normally be raised within a reasonable period after completion of the relevant visit, so that the condition of the garden and work carried out can be assessed accurately.

13. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, best practice, or the way the Company operates. The version in force at the time of booking will apply to that booking. For ongoing or recurring services, the Company may apply updated terms by giving reasonable notice to the Client.

14. Data Protection and Privacy

The Company will collect and use personal information, such as names, addresses, and contact details, for the purposes of managing bookings, providing Services, and handling payments and communications. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with the Client’s consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

By making a booking with Gardeners Gallows Corner or allowing work to commence, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.